If you need help with your account, payments, technical issues or general feedback, our team is ready to assist. Contact customer support for account queries, or the payments team for withdrawals and card matters. We aim to act promptly and in your favour, and we're authorised to handle verification, self-exclusion and responsible-gambling requests. Our support centre also accepts enquiries about bonuses and VIP status; use the channels below to reach the right department.
| Department | Contact |
|---|---|
| Customer support | [email protected] - Live chat and email for account and payments queries |
| General enquiries | [email protected] - General enquiries and marketing |
| Affiliate enquiries | [email protected] - Partner and affiliate enquiries |
| Phone | +44 20 7946 2837 - available for urgent account matters |
| Working hours | 24/7 - email and chat; phone Mon–Fri, 09:00–18:00 |
Email is the preferred way to contact us for detailed requests, account issues or when you need to send documents. Please include a clear subject line and up‑to‑date contact details to avoid delays. For fastest service use [email protected] and attach any relevant files; we aim to respond promptly and may request verification where necessary.
Our support team aims to respond quickly: most enquiries are answered within one business day. For simple account or payment questions you’ll usually hear back the same or next day, while complex cases such as KYC checks or dispute investigations may take longer depending on the issue and required checks. We appreciate your patience and will keep you updated.
Help us improve. We value your feedback. Please share any suggestions, ideas or bug reports to help make the site better. Every message is read and used to improve features, promotions and the overall user experience. Use the feedback form or email [email protected]. We review submissions carefully and act on common requests.
